Investment Manager : Operating Model Review and Outsourcing of Technology Services
Challenge
Our client, an Investment Manager with £1.7Bn AUM, engaged with Broadgate following the Covid-19 pandemic, to review the delivery of technology services.
They were concerned that with the new hybrid operating model they were inefficient in terms of the balance between internal-external service delivery.
Approach
Broadgate conducted a review of the current internal technology services including infrastructure, service management, security operations, and development.
We designed the optimal retained organisation and then identified suppliers for each of the service towers.
We conducted an RFP process to help determine which suppliers were the best fit, either for a specific scope or for the full-service model.
Outcomes
By following our standard methodology, we determined that the best model was to outsource the infrastructure, service, and security towers and to have a ‘core-flex’ model with a different supplier for application development and maintenance.
This delivered the most agile approach aligned with the demand pipeline of the client, resolved their skills shortage issues, and also drove efficiencies of £1.9m over the contract term.