Large High Street Retailer : Operating Model Review and Outsourcing
Our client, a large high street retailer, was concerned that their technology operational model and associated costs were inefficient.
Specifically, whilst a large part of their payments platform was delivered as a service, the internal operations had become too large, inflexible, and not aligned to their overall business services.
Broadgate conducted a review of the current internal technology services including infrastructure operations, service management, end user computing, security, and cloud platforms.
Through this process, we determined that the delivery organisation was disconnected from the business products and with large service overlaps.
In addition, there was the immaturity of processes and proliferation of software and suppliers.
Broadgate worked with the internal HR team to create new roles and responsibilities with clear business alignment, resulting in staff being redeployed to accelerate projects.
We also ran a sourcing process for all the operational towers.
This process delivered a £1m a year saving on the store network connectivity and £12m+ five year savings through consolidation and transformation to an on-demand cloud-based platform.