Battle of the Chiefs

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2018 Prediction – Deep Dive

Chief Information Officer 1 – Chief Digital Officer 0

Digital transformation is undeniably the main driving force for change in businesses today. We have seen the financial sector being completely transformed by new technologies that offer the ability to engage customers in very different ways, driving more profits. Originating in the marketing department, digitally morphed into E-commerce where it gained more budget and more power. This led to the establishment of a new executive role of the Chief Digital Information Officer (CDiO). The more traditional role of the Chief Information Officer (CIO) faded in many organisations as CIO’s concentrated on their legacy systems, often accused of being slow to change in this new fast-paced environment. The CDiO rose as the star of the transformation show moving at lightening digital speed, propelling the competitive advantage and adding value to the business.  The two Chiefs have been working alongside each other uncomfortably over the past few years, neither understanding the boundaries between them. Not for much longer ….

We are starting to see some CDiOs come adrift as the main power point, with the promised world of digital failing to emerge. They too are being slowed down and unseated by the weight of legacy systems and legacy ideas in many organisations. Business leaders are getting impatient with the time to deliver ‘revolutionary’ change. Is it that these changes take time or is there a hint of the ‘Emperor’s new Code’ about this?

Broadgate believes that 2018 will see the resurgence of the CIO as the leading force. The digital buzzword is fading as digital is increasingly seen as a core part of any business strategy, intrinsic to the organisation. The development of the CDiO was a good short-term fix to turbo charge the digital roadmap, taking some of the weight off the CIO shoulders and enabling change. It could be said that the CDiO role developed as a result of an early division of labour between old and the new as digital models emerged. However, recently we have seen a considerable shift across all major sectors with four trends leading the charge for change: cloud, mobility, IoT and big data. It is this technological innovation that has enabled the role of the CIO rise once more.

This is the big moment for the CIO essentially becoming the hero of the digital age, not only embracing the new but also connecting the old with the new and really enabling organizations to move forward. That said, we must not underestimate the scale of the challenge CIO’s face, there is a level of complexity in this new age of digital transformation that isn’t going away. Compounding this issue, business processes are often overlooked when technology is being rapidly applied. In many cases the CIO needs to reach out to their business counterpart in the area where technology is going to be deployed to ensure not only that there is complete connection but also that, working together, they understand how the business will function in that new environment and how orchestrating business technology will produce and deliver a strong result. CIOs must now take ownership of both to ensure they are not locked out of future technology decisions. The CIO who can keep up with the pace of new technology adoption can stay ahead of potential CDiOs encroaching on their territory.

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Posted on : 25-01-2018 | By : Tom Loxley | In : Predictions, Uncategorized

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